Privacy policy

This Privacy Policy governs the privacy terms of SureVPN (called the “App“) owned by SureVPN s.r.o. It was last updated and posted on August 10 2017 and is subject to change without notice. If you have any questions, feel free to contact us at We value your privacy above all else. We have developed this Policy accordingly for you to know what data we collect, how we collect it and how we disclose and make use of personal information. We will identify the purposes for which information is collected and the information will only serve to fulfill those purposes specified by us. The information will be collected by lawful means and with the knowledge or consent of the individual. We will protect personal information against unauthorized access, copying, loss or theft and against unlawful use or modification. We will have information about our policies and storage of personal information available to all customers.

Information we collect

A key component of our App is to assist you in connecting to servers around the world and accessing content that would otherwise not be available to you.  To do so, we may collect information automatically from your device, including your phone number, name, and email adress.

We may also automatically collect read-only phone state such as your network information, mobile device ID (or other identifier as permitted by the manufacturer), mobile carrier, location and language information, device name and model, operating system type, name, and version, your activities within the App, and the length of time that you may be logged into the App.

We do not monitor user activity or keep logs of your activity. What you do within the app is only your business. We don’t have access to information such as what websites you visited, what you downloaded or what apps you used during your connection to any of our servers. Connection and bandwidth are kept in record to maintain the quality of our service. This helps us understand the flow of traffic to specific servers so we could optimize them better.

Use of Personal Information

We assure you that protection of your personal data and all of the data is an absolute priority for us. Only employees of our company with a strictly specified authorization have an access to your personal data. The rules for the allocation of rights together with the rights for access and handling the data are controlled by the regularly authorized directions and procedures. In no case do we provide third parties with your personal data without your consent. The only exception is the data transfer to authorized authorities in accordance with generally binding legislation, especially based on the request of the Police of the Czech Republic or courts. As a provider we are also entitled to interrupt your service and access to your data in case of exposing ourselves, our employees or other people to the risk of criminal responsibility, or if you do not follow up your commitments towards our company in the agreed time. These measures are however used only in extreme cases and they are to limit possible negative impacts arising from the illegitimate operation of the service.

Information Security and Accuracy

We intend to protect your personal data and the data stored in our systems in agreement with proven methods for information protection. We are constantly improving and implement state-of-the-art technical, physical and administrative protective measures to help to protect your personal information, data and collected information from unauthorized use.


By using our websites you are agreeing to our use of cookies. You are informed about the use of cookies by a pop-up pane when visiting the site.

The so-called cookies are tiny text files sent to the user’s browser when he or she visits our website. Cookies help us record information about your visit to our sites.

We use both a type of cookies that expire when your browser visit ends and another type of cookies that have a set date of expiration.

Cookies allow us to distinguish users through arbitrarily assigned ID numbers, keep track of a number of visits to our sites, throttle server request rates and access information about users’ visits of our sites, from which sites the users have arrived, what their session states currently are and when they end. This information is used for running and improving our services and is shared only with our analytics, advertising and social media partners. You can read about how they use your data here.

Most common browsers offer a way to manage cookies. This method may be to some degree limited in mobile browsers. You can find more information about managing cookies in the help or support sections of your browsers.